Remote maintenance
This is how we can help you directly on your computer without you having to install anything.
Download remote maintenance software (Windows)
- 1Download the file and start it with a double-click. No installation is necessary.
- 2If Windows shows a warning: click "More info" and then "Run anyway".
- 3Tell us the displayed ID and password, ideally by phone.
- 4As soon as we are connected, you confirm the request. After closing the program the access ends.