Maintenance and support that arrives before frustration grows
At solutioIT, IT support and maintenance mean: quick help with acute faults and regular care of your workstations from a single source, with the same contact for both. The printer fails just before closing time, an employee cannot get into the mailbox, an update has crippled software overnight: in the daily work of trades businesses, small companies and clubs in the Westerwald such small faults pile up faster than there is time for them.
You call or briefly write what is wrong, and we take care of it personally, by remote maintenance or directly on site in the region. No queue ticket, no anonymous call-centre agent, but the same contact who already knows your systems. We do not just fix recurring problems acutely but get to the root cause.
Whether a sudden fault or regular maintenance of your workstations: we make sure daily life goes on without you having to struggle with IT jargon. In the free intro call we clarify, without obligation, where the shoe currently pinches.
What IT maintenance includes: automatic monitoring of the computers, Windows and program updates, checked data backup and a contact who knows your systems. Support covers help in individual cases, from a fault at the workstation to the question of whether a purchase is worthwhile. Where the line lies and why you need both is explained in the article Maintenance and support: the difference.
There are two ways to bill. Those who only need occasional help pay the actual effort at an hourly rate, without contract commitment. Those who want fixed costs and regular care choose maintenance at a fixed price: in the IT maintenance price calculator you set workstations, servers and company phones and see a guide price for the monthly fee. We give you the binding figure in the free call, nothing is charged before.
We look after trades businesses, small companies and clubs in the Westerwaldkreis and neighbouring regions. You will find an overview of all services for businesses under IT support for businesses. If recurring manual work is to become a project, custom software or AI automation can help.